Job Overview

As the first and last point of contact, the Host creates the first impression of Willie Mae's NOLA. Hosts are responsible for greeting guests with genuine Southern hospitality, managing the flow of the dining room, and ensuring every guest feels welcomed, valued, and appreciated.

Responsibilities:

• Welcome guests warmly within 30 seconds of arrival.

• Manage reservations, waitlists, and walk-in guests.

• Seat guests efficiently while maintaining server rotation.

• Accurately communicate wait times.

• Answer phones and respond to guest inquiries professionally.

• Maintain a clean, organized, and inviting host stand.

• Coordinate with managers and servers to maximize table turnover.

• Assist with takeout orders as needed.

• Thank every guest as they leave the restaurant.

• Uphold Willie Mae's standards of hospitality and professionalism.

Qualifications:

• Previous customer service or restaurant experience preferred.

• Excellent communication and interpersonal skills.

• Friendly, positive attitude with a professional appearance.

• Ability to remain calm during busy periods.

• Strong organizational and multitasking skills.

• Ability to stand for extended periods and lift up to 25 lbs.

• Flexible schedule, including evenings, weekends, and holidays.

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Job Overview

Servers are responsible for delivering exceptional hospitality through attentive service, menu knowledge, and genuine guest engagement. Every server represents the Willie Mae's brand and is expected to create memorable dining experiences while maximizing guest satisfaction.

Responsibilities:

• Greet guests promptly and enthusiastically.

• Possess expert knowledge of all food, cocktails, beer, wine, and spirits.

• Make menu recommendations and answer guest questions.

• Accurately enter orders into the POS system.

• Communicate dietary restrictions and allergies to the kitchen.

• Deliver food and beverages promptly.

• Anticipate guest needs throughout service.

• Maintain clean and organized sections.

• Process payments accurately.

• Complete opening, running, and closing side work.

• Upsell appetizers, desserts, beverages, and specialty cocktails.

• Maintain cleanliness and sanitation standards.

Qualifications:

• Previous serving experience preferred.

• Strong knowledge of food and beverage service.

• Excellent communication and sales skills.

• Ability to multitask in a fast-paced environment.

• Ability to carry trays and stand for long periods.

• Must possess a positive attitude and strong work ethic.

• Availability for nights, weekends, and holidays.

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Job Overview

Food Runners play a vital role in ensuring food is delivered quickly, accurately, and with exceptional presentation. They bridge communication between the kitchen and dining room while supporting servers and enhancing the guest experience.

Responsibilities:

• Deliver food accurately and efficiently.

• Verify every plate before leaving the kitchen.

• Describe dishes as they are presented to guests.

• Assist servers with beverage refills and table maintenance.

• Clear tables and reset dining areas.

• Maintain cleanliness of service stations.

• Stock plates, utensils, and condiments.

• Communicate with the kitchen and front-of-house staff.

• Support the team wherever needed.

Qualifications:

• Restaurant experience preferred but not required.

• Ability to work quickly under pressure.

• Strong communication skills.

• Excellent attention to detail.

• Ability to lift up to 40 lbs.

• Ability to stand and walk for extended periods.

• Flexible availability.

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Job Overview

The Expediter is responsible for ensuring every order leaving the kitchen meets Willie Mae's quality, presentation, and timing standards. This position serves as the communication link between the kitchen and dining room.

Responsibilities:

• Organize and prioritize tickets.

• Coordinate timing between kitchen stations.

• Inspect food quality and presentation.

• Verify accuracy before food leaves the kitchen.

• Communicate ticket times to the front of house.

• Maintain cleanliness of the expo station.

• Ensure garnishes and accompaniments are complete.

• Monitor ticket times and kitchen efficiency.

• Assist in maintaining smooth service flow.

• Address errors before orders reach guests.

Qualifications:

• Previous kitchen or restaurant experience preferred.

• Strong leadership and communication skills.

• Ability to multitask under pressure.

• Excellent organizational skills.

• High attention to detail.

• Ability to stand for long periods.

• Flexible schedule.

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Job Overview

The Line Cook prepares high-quality menu items while maintaining consistency, cleanliness, and food safety standards. Every plate leaving the kitchen should reflect the legacy and reputation of Willie Mae's.

Responsibilities:

• Prepare menu items according to recipes and specifications.

• Set up and stock assigned station.

• Maintain food quality and portion consistency.

• Follow food safety and sanitation guidelines.

• Label, rotate, and store products properly (FIFO).

• Monitor cooking times and temperatures.

• Maintain a clean and organized workstation.

• Communicate effectively with kitchen staff.

• Complete opening, running, and closing duties.

• Assist with prep work and inventory as needed.

Qualifications:

• Previous line cook experience preferred.

• Knowledge of food safety and sanitation practices.

• Ability to work efficiently under pressure.

• Strong knife skills and cooking techniques.

• Ability to lift up to 50 lbs.

• Ability to stand for extended periods.

• Team-oriented with a positive attitude.

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Job Overview

The House Manager oversees the daily operations of the restaurant, ensuring exceptional guest experiences, efficient service, strong financial performance, and a positive team culture. This leader sets the standard for hospitality, professionalism, accountability, and operational excellence while preserving the legacy of Willie Mae's.

Responsibilities:

Leadership & Team Development

• Lead pre-shift meetings and daily communication.

• Recruit, train, coach, and mentor staff.

• Conduct performance evaluations and provide ongoing feedback.

• Foster a culture of teamwork, accountability, and hospitality.

• Ensure all employees follow company policies and procedures.

Guest Experience:

• Welcome and engage with guests throughout service.

• Resolve guest concerns professionally and promptly.

• Ensure consistent execution of Willie Mae's hospitality standards.

• Monitor guest satisfaction and implement service improvements.

Operations:

• Oversee opening and closing procedures.

• Ensure cleanliness and organization throughout the restaurant.

• Monitor labor, scheduling, and staffing levels.

• Ensure compliance with health, safety, and sanitation regulations.

• Manage inventory, ordering, and vendor relationships.

• Review daily sales, cash handling, and operational reports.

Financial Management:

• Monitor food, beverage, and labor costs.

• Control waste and maximize profitability.

• Approve discounts, comps, and voids according to company policy.

• Support revenue growth through operational excellence and guest satisfaction.

Qualifications:

• Minimum of 3–5 years of restaurant management experience.

• Proven leadership and team development skills.

• Strong knowledge of restaurant operations, labor management, and financial reporting.

• Excellent communication and conflict-resolution abilities.

• Experience with POS systems and inventory management.

• ServSafe Manager Certification (or ability to obtain).

• Ability to work flexible hours, including nights, weekends, and holidays.

• Ability to stand and walk for extended periods and lift up to 50 lbs.

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